In our continuous efforts to improve the Internet access services and to protect our users from abusive usage of the network, Cyberia will be changing its Unlimited Night Service policy from a complementary to a paid service.
Implementing this policy will limit the abuse of a minority of users during peak hours and hence improve the service quality to the benefit of the majority of users to enjoy a satisfying Internet surfing experience.
SERVICE POLICY CHANGE
As of 1 May, 2015, the Unlimited Night feature available with every Residential ADSL subscription will no longer be free.
This feature will be offered as a monthly paid service that the subscriber can activate or deactivate as needed.
ACCOUNT TYPES AFFECTED
All ADSL account types will be affected, except for the Full Day & Night Unlimited accounts.
The Unlimited Night feature will be offered at the following prices:
|Plan / Speed||Price / Month|
|2M (10GB, 40GB, 45GB or 50GB)||$3|
|4M (15GB, 25GB or 50GB)||$3|
Note: the above prices do not include the 10% VAT
For Postpaid subscribers (accounts with a Bank Withdrawal Agreement as a payment method), a user can activate / deactivate this feature from the account management section on Cyberia’s web site starting 15 April 2015.
For a Prepaid subscriber (accounts renewed using a Prepaid Scratch Card or a Credit Card), a user can purchase a “services” card that he can activate from the account management section of Cyberia’s web. When activating a service card, a user is asked to choose the feature he wishes to activate.
Once activated, the subscriber will benefit from an Unlimited consumption between 23:00 and 07:00 every day for the duration of the current Internet subscription.
SERVICE EXPIRY AND RENEWAL
The Unlimited Night feature subscription will always expire at the end of the ADSL subscription’s current billing cycle (whether this was due to the end of the billing cycle or because of the monthly quota traffic consumption), irrespective of the Unlimited Night feature activation date, and will have to be renewed when or after the ADSL subscription has been renewed.
For a Postpaid user, the first time subscription will remain valid till the end of the current month. The subscription to the Unlimited Night feature will be renewed automatically with the coming month’s ADSL subscription until the user decides to stop it.
For a Prepaid user, a subscription to the Unlimited Night feature will remain valid until the ADSL subscription expires, where this period could be less than 30 days, depending on the date of the feature activation.
Ex.: if a user subscribes to the Unlimited Night Feature on the 7th of a month, and since the ADSL subscription expires on the 1st of the next month, the user will benefit from a 23 days Unlimited Night.
STOPPING THE SERVICE
The Unlimited Night feature can be stopped at any time.
Postpaid users will need to sign in to the account management section of Cyberia’s web and stop the service. When stopped, the feature will be billed for the current month and will remain available till the end of the current month/billing cycle.
Prepaid users only need to stop activating a “services” prepaid card in order to stop the Unlimited Night feature. Once an Unlimited Night feature subscription expires, it will remain as such until the user decides to activate a new “services” prepaid card and choose the Unlimited Night feature from the list of available features.
For more information please contact our 24/7 Customer Care: 04-727 575